Returns

We offer a 14 day returns policy. The 14 days apply from the day you receive your order. We are happy to accept back any items unused/unopened and in their original packaging.

Return shipping costs are to be paid by the buyer unless the item turns out to be faulty. If an item is faulty we would ask you to return the item to us and then forward a copy of the postage receipt so that we can reimburse you.

To start a return please email us at info@hertsplumbingsupplies.co.uk 

In the email we ask you include the following information:

  • Invoice number
  • Reason for return
  • Your name and telephone number

If an item is faulty/damages then please email us at info@hertsplumbingsupplies.co.uk

In the email we ask you include the following information:

  • Invoice number
  • Details of the fault/damage
  • A few photos of the fault/damage
  • Your name and telephone number